Question 1

Who is PILOT MY PROPERTY's service for?

Accepted Answer

Landlords, second-property owners, property agents and frequent travellers who want the income potential of short-letting without managing cleaning, guest communication and bookings themselves. Equally suited to investors and portfolio owners looking for a hands-off operating partner.

Question 2

How do I get started?

Accepted Answer

Send a few property details via our get-started form, book a 30-minute call, or WhatsApp us directly. We'll explain the service, estimate what your property can earn and - if you'd like - arrange a visit.

Question 3

Where do you operate?

Accepted Answer

We operate across multiple UK cities including Birmingham, Manchester, Liverpool, Bristol, Oxford, Bath, Cotswolds, Leeds, Chester, Reading, Milton Keynes, Leamington Spa, Solihull, Wolverhampton, Derby, Winchester, Wrexham and Kensington in central London. Property outside these areas? Ask us - we'll do our best to find a solution.

Question 4

Why short-let my property?

Accepted Answer

Short-letting typically generates higher monthly income than AST, with the flexibility to use the property yourself when you need it. It's well suited to part-time hosts (who want occasional personal use) and full-time owners replacing traditional tenancies.

Question 5

How much does management cost?

Accepted Answer

Management fees depend on the property, location, service level and scope of work. We provide a tailored proposal after a free assessment - no obligation.

Question 6

Is there a long-term contract?

Accepted Answer

No. We don't tie you to long-term contracts. We have a standard management agreement with no fixed time period - only a 30-day notice if you decide to leave (so we can wind down active bookings cleanly).

Question 7

When can I cancel the service?

Accepted Answer

Any time, with 30 days' notice. The notice exists so we can cancel or move any guests already booked into your property - protecting your reputation as well as the guests'.

Question 8

Will you cover my bills and pay rent?

Accepted Answer

On the Full Management service we don't pay rent or bills - you remain the owner and we manage the property on your behalf. On a Guaranteed Rent agreement we effectively become the tenant, paying a fixed monthly rent and covering utilities for the term.

Question 9

Which booking platforms will my property be listed on?

Accepted Answer

Typically Airbnb and Booking.com - our two strongest channels - plus VRBO and direct where suitable. We're an official Booking.com Partner®, which gives listings additional visibility and tools.

Question 10

Who handles guest communication?

Accepted Answer

Our team - 24/7. Pre-arrival enquiries, booking questions, check-in guidance, in-stay support and departure communication all sit with us.

Question 11

How are guests vetted?

Accepted Answer

Every guest must complete platform profile info, agree to house rules, sign our T&Cs, provide ID and pay a refundable security deposit before the door code is shared. We screen bookings for purpose, group profile and risk indicators.

Question 12

What support do you offer guests?

Accepted Answer

A custom digital guidebook, smart check-in instructions, video property tour, 24/7 messaging and a real local team for anything that needs hands-on attention.

Question 13

Do you do personal check-ins?

Accepted Answer

Generally no - Airbnb has recommended remote check-ins since 2016 and it's typically a better guest experience. We can arrange personal check-ins under exceptional circumstances where the property is close to our office.

Question 14

Who handles cleaning and linen?

Accepted Answer

We coordinate hotel-standard changeovers with trusted local cleaning teams between every stay - fresh hotel linen, full restock and a 30-point quality check before the next guest arrives.

Question 15

How are keys managed?

Accepted Answer

During onboarding we ask for 2–3 sets of keys - one as a back-up, the others for guests. Guests collect via a secure keysafe, smart lock or KeyNest (a network of nearby collection points). Most prefer this over a meet-and-greet.

Question 16

What is a keysafe?

Accepted Answer

A small, secure metal safe accessed by a combination lock, mounted near the property. Guests collect the key themselves at the time that suits them - no late-night meet-and-greets, no delays from late trains or flights.

Question 17

Can you help furnish or prepare my property?

Accepted Answer

Yes. We advise on interior styling, light refurbishment and listing-launch prep so the property photographs well and meets guest expectations from day one.

Question 18

Do you handle licensing, Article 4 and lease conditions?

Accepted Answer

Yes - we check lease conditions, building rules, planning history, Article 4 directions and any local short-let licensing (e.g. London 90-day rule, Welsh registration, Scottish licensing) before agreeing terms. We won't onboard a property that can't be operated legally.

Question 19

Is every property suitable for short-letting?

Accepted Answer

No. Suitability depends on location, building type, lease conditions, planning, condition and intended use. Every property is assessed individually before we agree terms.

Question 20

What insurance is in place?

Accepted Answer

We require appropriate short-let or specialist landlord insurance per property. We carry our own public liability and professional indemnity cover, and the OTAs we work with operate their own host-protection programmes on top.

Question 21

Can I view my bookings?

Accepted Answer

Yes - every owner receives a structured monthly report, and optional access to a live dashboard showing bookings, blocked dates and earnings in real time.

Question 22

Do I remain in control of my property?

Accepted Answer

Yes - your property remains your asset. We operate it under the terms we agree, and you retain full control over major decisions, personal-use dates and exit.

Question 23

How quickly can a property be launched?

Accepted Answer

A fully prepared property can go live in a few days. Properties needing photography, furnishing or light refurbishment typically launch within 2–4 weeks.

Frequently asked questions.

Ask the team - we reply fast.

Let's talk about your property.

Three easy ways to start.