How our managed service works, in plain English.
You hand us the keys. We list, price, host, clean, maintain and report. You get one clean payout and one clean statement every month. This page walks through every step, our fees, and exactly how you get paid.
You hand us the keys. We run it end-to-end. You get a live dashboard and a monthly payout.
3-night minimum stay by default - we can lift it to 7 or 14 nights if you'd rather only take longer bookings. Vetted guests only. No one-night bookings, ever. Hotel-standard cleans between every stay. One PDF statement per month, one BACS payment, no chasing. If you don't like how it's going, 30 days' notice and we're out - no drama.
Five steps. Live within days.
- 01
You send us the address
One form or a WhatsApp. We come back within 24 hours with a realistic monthly income projection for your postcode, the right minimum-stay strategy and a recommended package.
- 02
Onboarding - we take the keys
Compliance checks, smart-lock setup, inventory, styling advice, listing copy and pro photography booked as soon as we hold keys. Most properties go live within 48 hours of the shoot.
- 03
Listings go live everywhere
Airbnb, Booking.com, VRBO, Expedia and direct - one calendar, one pricing engine (PriceLabs), one inbox. Your minimum-stay rule is enforced across every channel from day one.
- 04
We run the property 24/7
Guest vetting, all comms, hotel-standard changeovers, linen, consumables, maintenance triage, deposit handling, review management. You get a dedicated WhatsApp thread and a named account lead.
- 05
You get paid + a monthly report
One clean statement per month: bookings, gross revenue, our fee, pass-through costs, net payout. Paid straight into your account. No mystery deductions, no chasing.
Pilot My Property vs the alternatives.
Honest side-by-side. No jargon, no lock-in, no small print.
| Pilot My Property | Self-manage | High-street agent | |
|---|---|---|---|
| Setup time | 48 hours from keys | 2-6 weeks | 2-4 weeks |
| Income potential vs long-let | Up to 2x | Up to 2x (with time) | Similar to long-let |
| Time you spend each month | ~0 hours | 20-40 hours | 5-10 hours |
| Guest vetting (ID + T&Cs) | |||
| 24/7 guest cover | |||
| Maintenance handled end-to-end | |||
| Compliance + insurance guidance | |||
| Monthly PDF statement + one payout | |||
| Smart security camera included | |||
| Lock-in contract | None | None | 6-12 months |
| Notice period | 30 days | - | 3-6 months |
From keys to first review, in under two weeks.
Exactly what happens, day by day, once you hand us the keys. No mystery, no drift.
- Day 0
Keys handed over
You sign the rolling management agreement and hand us keys (or arrange a lock swap - we can do that too).
- Day 1
Compliance + smart-lock
Gas, EICR, smoke alarms and PAT reviewed. Smart-lock and (if agreed) smart security camera installed the same day.
- Day 2
Professional photography
Our photographer shoots the property. Listing copy, guest guidebook and pricing strategy drafted in parallel.
- Day 3
Listings go live
Airbnb, Booking.com, VRBO, Expedia and direct - all synced to one calendar, one PriceLabs pricing engine.
- Day 5
First booking window opens
Minimum-stay rule enforced from night one. Corporate + contractor pipeline notified. Bookings start landing.
- Day 14
First stay + first review
Guest checked in, vetted, ID'd. Cleaner in and out. Review posted. Your live owner dashboard is now populated.
Vetted guests. Not weekend parties.
Our booking mix is deliberately weighted to longer, calmer stays. The kind of guest who books a week or a month, not a Saturday night.
Weekly and monthly bookings from construction, energy and corporate relocations.
Vetted families waiting on completion, refurbishment or a school-year move - 2 to 12 week stays.
Repeat corporate accounts booking direct through us on a signed short-let agreement.
Weekend-plus and week-long leisure guests. No one-night parties. Ever.
Trained staff, contract cover and locum bookings routed through vetted NHS and healthcare agencies.
One to twelve week corporate relocations, insurance rehousings and project-based work stays.
What we handle vs what you handle.
Truly hands-off. The list on your side fits on a Post-it - the list on ours doesn't.
- Listing build and ongoing optimisation across Airbnb, Booking.com, VRBO, Expedia and direct
- Dynamic nightly pricing via PriceLabs, rebuilt hourly
- Minimum-stay rules enforced everywhere - 3, 7, 14 or 30 nights, your call
- 24/7 guest communication - pre-booking, in-stay and after checkout
- Guest vetting, ID checks and security deposits
- Hotel-standard cleaning, linen and consumables between every stay
- Maintenance triage and coordination with our vetted contractor list
- Compliance - gas, electrical, PAT, smoke alarms, licensing checks
- Review management on every platform
- Live owner dashboard + monthly PDF statement
- Hand us the keys (or arrange a lock swap - we can do that too)
- Furnish it to a lettable standard (we advise for free if you need help)
- Sign off any maintenance spend over your agreed threshold
- Cash the monthly payout - and message us on WhatsApp anytime
Overseas landlord? Renovating? We can arrange the lock swap, meet the sofa delivery and let contractors in on your behalf - just ask.
Guest pays the platform. You get paid every month, no chasing.
Every pound is traceable from booking to your bank account. Here's the money path, in order.
Guest books and pays
Airbnb, Booking.com, VRBO, Expedia or direct - the platform collects payment upfront and holds it until check-in.
Platform releases to us
24 hours after check-in the platform releases the payout to our managed account, minus their platform fee.
We deduct fee + pass-throughs
Our management fee, plus pass-through costs for that month (cleaning, linen, consumables, any pre-approved maintenance). Every line itemised.
Paid to you monthly
Cleared into your bank account on the same date every month, alongside a full PDF statement you can send straight to your accountant.
Want to see what a real monthly statement looks like?
See a sample management reportEvery worst-case, already handled.
The four "what if" questions landlords ask most - and exactly what we do about them.
If a guest damages the property
We hold a security deposit on every stay, plus AirCover up to $3m via Airbnb and damage bonds on corporate bookings. We chase, document and reclaim on your behalf - you don't touch it.
If a guest cancels
Our default cancellation policy is Firm/Strict - the guest forfeits based on notice given. Freed nights are auto-re-priced and re-listed within minutes across every channel.
If a platform withholds a payout
We reconcile against every platform daily. If Airbnb or Booking.com hold funds (rare, usually a guest dispute), we manage the dispute end to end and your statement shows exactly what's pending vs paid.
If the cleaner spots an issue
Every changeover ends with a photo-checked inspection. Anything under your agreed maintenance threshold is fixed same-day; anything above and we WhatsApp you a quote before spending a penny.
One package. Everything included, no VAT, no lock-in.
The exact package from our Services & Pricing page - included here so you can see the numbers without leaving.
Full Short Let Management
- Security Camera Included
- Custom Guest Guidebook
- Supplies / Amenities Management
- Marketing on main Booking Platforms
- Listing Creation + Property Description
- Management of all Guest Communication
- Bookings, short-term & long-term contractors
- Key Management
- Collect Deposits from Guests
- Collect ID & Signed T&C's from Guests
- Maintenance, Damage & Repair Management
- Replenishment of Necessities
- Personalised Guest Guidebook / Welcome Pack
- Housekeeping Managed by us
- Cleaning Managed by us
- Interior Design / Staging Support
- Organising Fresh Linen / Changeovers
- Guest Emergency Contact
- Periodic Property Inspections
- Monthly Management Reports
- Marketing & Social Media Promotion
- Financial Reporting
- Hassle-Free for Landlords / Investors
- Great for Hands-off Investing
- Perfect if you travel abroad often
You only pay when the property actually earns.
Our commission is charged on booking income only. If the property sits empty for a week, a month or longer, you owe us nothing. No monthly retainer, no setup fee, no minimum. We only make money when you make money.
0 bookings = 0 fees
No income, no invoice. If your property sits empty this month, you owe us nothing. Simple.
No monthly retainer
We are not a high-street agent. There is no standing charge, no setup fee, no minimum.
Commission on booking revenue
Our fee is a percentage of what your property actually earned. Itemised on one PDF, paid once a month.
Pass-through costs (professional cleaning, fresh linen, guest consumables) are billed at cost with no mark-up, and only when a booking uses them.
Two ways to get your listing photos.
You pick the option that suits your budget and timeline. Both routes get you live on the same schedule.
Professional photographer
Full-kit shoot with wide-angle and twilight exteriors where relevant. The premium first-impression polish. Photos belong to you.
iPhone + AI enhancement
We photograph the property during onboarding on a modern iPhone, then run every image through professional AI enhancement. Results look excellent and it lets us go live within days. Most new clients choose this.
Same launch timeline either way. The professional route just adds a one-off shoot fee. You can also start on Option B and upgrade to a full shoot later once bookings are flowing.
Keys handled - lockbox fitted if you need one.
One of the first questions every landlord asks. Here is exactly how we get in and out - and how we keep the property secure between guests.
Already have a lockbox or smart lock?
We use it. Codes are set up and rotated per stay from day one.
No lockbox yet? We fit one - included.
We supply and install a weatherproof lockbox at handover as part of onboarding. Nothing extra to pay.
Smart-lock upgrade on request
Prefer a smart lock with remote unlock and audit trail? We can source and fit one - at cost.
Codes only go to vetted people
Only our operations team and pre-vetted cleaners ever hold access codes. Every code is rotated between stays.
Every month, a full management report lands in your inbox.
Bookings by platform, cleaning fees, management fee, deductions and final payout - broken down line by line. No surprises. No "trust us" maths.
Installed at the entrance so we can see exactly who comes and goes. Motion and noise detection cut the risk of unauthorised parties and bad guests - and give you a record if anything ever needs investigating.
Your property, watched over - quietly, professionally.
For every new property we take on, we set up a Smartcam at the entrance with motion and noise detection. That means we see exactly who goes in and out, we get an alert if it gets too loud, and the property is auto-armed when nobody is meant to be inside.
The result: no parties, no surprises, and proper security for your asset.
One management fee. Pass-throughs at cost. Nothing hidden.
We charge a management fee as a percentage of net booking revenue (typically 15-18% depending on package and city). Cleaning, linen and consumables are billed at cost - we don't mark them up. Onboarding is a one-off setup covering photography, listing build and smart-lock install.
% of net booking revenue - you only pay when you earn.
Pro photos, listing build, smart-lock install and compliance setup.
At-cost per changeover - itemised on every statement.
Coffee, loo roll, toiletries - at cost, replenished by the housekeeper.
We target 7-night stays and longer, never one-night parties.
One-night bookings are the source of almost every horror story landlords hear about short-lets - parties, damage, noise complaints, extra cleaning. We don't take them. Not on our own properties, not on yours. Every UK property we manage runs with a minimum-stay rule, vetted guests and a corporate-first booking mix.
We set every listing to a 3-night, 7-night, 14-night or 1-month minimum depending on the building, postcode and your risk appetite. You choose - we enforce it across Airbnb, Booking.com, VRBO and direct.
We never accept single-night bookings - not on client properties, not on our own. This single rule removes almost every party and antisocial-behaviour risk landlords worry about.
Our national pipeline is weighted toward contractors, corporate relocations, NHS placements and families between homes - guests who book a week or a month, not a Saturday night.
Longer stays mean fewer changeovers, less wear and tear, lower cleaning bills, fewer guest interactions and a smoother monthly payout. Same revenue ceiling, much less drama.
Worried about parties or damage? You shouldn't be. Talk to us about the minimum-stay rule we'd put on your property - three free ways to start below.
Three ways to get started - choose what works for you
Send us the address. We'll come back with a real income projection for your postcode within 24 hours.
The questions we get asked most.
What if my property doesn't get booked - do I still pay you?+
Is there a monthly management fee or retainer?+
When exactly is commission deducted?+
How do listing photos work? Do I have to pay a photographer?+
How do you get in? What if I don't have a lockbox?+
Do I still need my own insurance if Airbnb has AirCover?+
What's the contract length? Am I locked in?+
How much does it cost? What are your fees?+
How much can I expect to earn?+
How soon can my property go live?+
Who pays for damage or a guest issue?+
When do I get paid?+
Can I block dates and use the property myself?+
Do I need to worry about parties?+
What about licensing, tax and Section 24?+
What if I want to switch back to a long-term tenancy later?+
Do I need my own insurance?+
What furniture and standard do you need?+
Can you take my property if it's currently long-let or mid-tenancy?+
Do you work with leaseholders? Do I need freeholder permission?+
What's the minimum property standard you'll take on?+
Can you handle a portfolio - multiple units, one point of contact?+
One address is all we need.
You'll get an honest income projection, the right management package for your property, and a plain-English quote. No pressure. If it's not the right fit we'll tell you.
Three ways to get started - choose what works for you